Return & Refund Policy

We accept returns or replacement requests only under the following circumstances:

• The product received is damaged during transit
• The wrong product has been delivered
• The package received is defective or tampered with
• The product received has a manufacturing issue

To be eligible for a return or replacement:

• The request must be raised within 7 days of delivery
• The product must be unused, unopened and in its original packaging
• Customers must provide valid proof such as order details, images or videos of the received product

For hygiene, safety and quality reasons, we do not accept returns for:

• Opened or used products
• Products with broken seals
• Products damaged due to improper handling after delivery
• Products without original packaging
• Change-of-mind purchases

As our range includes health supplements, food products and wellness items, opened products cannot be resold.

If you receive a damaged, defective or incorrect product:

1. Contact our customer support team within 7 days of delivery
2. Share your order details along with images or videos of the product and packaging
3. Our team will review the request and provide a suitable resolution

Approved requests may qualify for a replacement or refund as applicable.

Once a refund is approved, it will be processed through the original payment method.

Refund timelines may vary depending on:

• Payment gateway processing time
• Banking partner timelines

Shipping charges, if applicable, may not be refundable.

If your replacement request is approved, we will arrange shipment of the replacement product after verification.

Replacement availability will depend on product stock at the time of approval.

Orders can be cancelled only before they are processed or shipped.

Once an order has been dispatched, cancellation requests may not be accepted.

Customers are responsible for providing accurate delivery details. We are not responsible for delays, failed deliveries or additional charges caused due to incorrect address or contact information provided by the customer.

For any return, replacement or refund related queries, please contact our customer support team through the details available on our Contact Us page.