Refund, Cancellation & Return Policy

Customers may request cancellation of an order before the order has been dispatched.

To request cancellation, please contact our customer support team as soon as possible with your:

• Order Number
• Registered Name
• Registered Mobile Number
• Reason for Cancellation

Once an order has been dispatched, cancellation may not be possible.

If the cancellation request is accepted before dispatch, the eligible amount will be refunded to the original payment method used for the purchase.

Due to the nature of our products, opened, used, consumed or tampered food and beverage products are generally not eligible for return.

A return or replacement may be considered in the following situations:

• Product received in damaged condition
• Product received in leaking condition
• Wrong product received
• Missing product or item from the order
• Product received in a materially defective condition
• Product damaged during transportation

The issue should be reported to us within 48 hours of delivery.

For damaged, leaked or incorrect products, customers may be required to provide clear photographs or videos of:

1. The received product
2. Outer packaging
3. Shipping label
4. Product batch/lot details
5. Damage or leakage, where applicable

This information helps us investigate the issue with our dispatch and logistics teams.

Returns will generally not be accepted for:

• Opened or used products
• Partially consumed products
• Products damaged after delivery due to improper storage or handling
• Products without the original packaging, where applicable
• Products altered, refilled or tampered with by the customer
• Products returned after the applicable reporting period
• Products purchased from third-party sellers or marketplaces, unless the applicable marketplace's policy provides otherwise

For food and beverage products, we may restrict returns where accepting a returned product could compromise product safety, hygiene or quality.

If you receive a damaged, leaking or incorrect product, please contact us within 48 hours of delivery.

After reviewing the information provided, we may offer:

• Replacement of the affected product; or
• Refund of the eligible amount; or
• Another appropriate resolution, depending on the circumstances.

Replacement is subject to product availability.

A refund may be processed when:

• An eligible order is cancelled before dispatch;
• A damaged product is verified and replacement is not possible;
• An incorrect product is supplied and replacement is not possible;
• An item is missing from the order and cannot be supplied; or
• A refund is otherwise approved by Nature’s Shopy following investigation.

Refund eligibility will be determined based on the circumstances of the order and the information provided by the customer.

Once a refund is approved, we will initiate the refund to the original payment method, wherever technically possible.

The refund may take approximately 5–7 business days to reflect in the customer's account, depending on the payment gateway, bank or financial institution.

For Cash on Delivery orders, where applicable, we may request valid bank account/UPI details for processing the approved refund.

Unless otherwise specified:

• Original shipping charges may not be refundable for customer-requested cancellations after dispatch.
• Where the issue is verified to be due to a wrong, damaged or defective product supplied by us, the applicable return/replacement shipping cost will be handled by us.
• Refunds, where approved, will be processed according to the applicable order and payment terms.

To request a return or replacement, contact us through our customer support channel with:

Order Number:
Customer Name:
Registered Mobile Number:
Product Name:
Reason for Request:
Photographs/Videos:

Our support team will review the request and communicate the next steps.

Do not send any product back to us without receiving confirmation from our customer support team.

Our food and beverage products are handled and supplied in accordance with applicable food-safety and regulatory requirements.

Customers are advised to:

• Check the product packaging upon delivery.
• Follow the storage instructions printed on the product label.
• Check the batch/lot details and best-before/date information before use.
• Do not consume a product if the packaging appears seriously damaged, tampered with or otherwise unsuitable.

Product information, ingredients, nutritional information, storage instructions and applicable regulatory information are provided on the product packaging and/or product page, wherever applicable.

For e-commerce food businesses, applicable food information should be made available to consumers as required under FSSAI regulations.

Products purchased under promotional offers, discount campaigns, bundles or special offers may be subject to specific cancellation, return or refund conditions mentioned with the respective offer.

Any such specific terms will prevail over the general policy to the extent applicable.

If your payment has been successfully debited but the order is not successfully created due to a technical or payment-processing issue, please contact us with the transaction details.

After verification, any eligible refund will be processed through the applicable payment gateway or original payment method.

Customers are responsible for providing accurate:

• Name
• Delivery address
• Mobile number
• Email address
• Payment information, where applicable

We may not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If a customer refuses delivery for reasons unrelated to product damage, incorrect product or other verified issues attributable to us, the order may be treated as a customer-initiated cancellation/failed delivery.

Any refund, if applicable, will be considered after deduction of applicable shipping, return-to-origin or other charges, subject to the circumstances of the order.

Natures Shopy reserves the right to update or modify this Refund, Cancellation & Return Policy from time to time to reflect changes in business practices, products, payment methods, applicable regulations or e-commerce requirements.

The updated policy will be published on this page with the revised effective date.

For cancellation, return, replacement or refund-related queries, please contact:

Seller / Marketing & Distribution: Natures Shopy
Website: www.drpatkars.com

Please mention your Order Number in all communications regarding an order.